JUDLEX

Getting help

How to write to the JUDLEX team from the app, what to put in your message and what never to put in it.

The Support tab in Your space is for writing to the JUDLEX team: reporting a bug, asking something the documentation does not answer or suggesting an improvement. You can also get there from Support in your account menu.

Before you write, Search the documentation, on the right, takes you to this documentation in case the answer is already here.

Writing a message

  1. Fill in your details

    Name and Email address, so we can reply to you.

  2. Choose the subject

    In Subject, or by clicking one of the categories on the right.

  3. Describe the problem

    In Description: what you were doing, what you expected to happen and what actually happened. If you have a screenshot, describe it or paste a link to the image; you cannot attach files.

  4. Click Send message

    The screen confirms that the message has been sent.

There is a daily message limit. If you reach it, the screen tells you how many hours are left before you can send another one.

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