The licence is paid by card. The card is stored by the payment processor: it does not pass through our servers and is not kept on your computer.
Your card
In JUDLEX, Profile → Payment method shows the card the licence is charged to, and Change replaces it. The new card is also the one used for renewals: Payment method.
At judlex.com, My profile → Payments lists the cards saved on your account, with Add card, Set as default and Remove.
To change the card your licence renews with, use Change in JUDLEX.
What is charged, and when
When you buy, the first period, monthly or yearly: Buying the licence.
At each renewal, the next period, with nothing for you to do. The date is shown under Subscription and My licences.
Anything you add is charged straight away: more seats, an extension or the move to Professional. You pay for the part of the period left until renewal, including taxes, and the screen shows the amount before you pay. If the payment is not completed, nothing is added. If what is left until renewal is below the minimum that can be charged to a card, nothing is charged today and the change starts at renewal.
Anything you remove is not refunded: fewer seats, cancelling an extension, moving to Personal or cancelling the licence. What you have paid for keeps working until the end of the period, and the renewal no longer charges for it.
Billing
Billing, in the judlex.com menu, brings together two things:
Fiscal data: the billing details on your account. Edit changes them.
Payments: your JUDLEX payments, with their Date, Concept, Licence, Amount and Status: Paid, Pending, Failed or Voided.
For a paid payment, View invoice opens the invoice and Download saves it. If you do not see those buttons, or the screen says invoices cannot be viewed or downloaded there yet, ask for the invoice through Support, giving the date and amount of the payment: Getting help.
A pending payment
When you add seats or move to Professional at judlex.com, you pay on a payment page that opens separately. judlex.com waits in the meantime; if the page did not open, Open the payment page opens it again. As soon as the payment goes through, the change takes effect by itself.
If you close the page without paying, judlex.com says The payment has not come through yet: if you pay the invoice that same day, the change takes effect then; if not, it is cancelled automatically and nothing is charged.
While a charge is waiting, the licence will not accept another change. Finish that payment, or let it lapse, and try again afterwards.
The same happens in JUDLEX when you subscribe to an extension: Waiting for your bank waits for confirmation and, if needed, offers Open the invoice: Subscribing to and cancelling an extension.
A declined payment
If your bank declines the charge, the screen tells you so: nothing has been charged and everything stays as it was. Change the card in JUDLEX, under Profile → Payment method, and try again.
If the screen says the amount has changed since you saw it, nothing has been charged either: ask for it again and confirm the new amount.